NuVetOnline.com’s Privacy Statement
This privacy statement covers the site www.NuVetOnline.com. Because we want to demonstrate our commitment to our clients’ privacy, NuVetOnline.com pledges to operate under the following guidelines. If users have questions or concerns regarding this statement, they should contact our site administrator at email@example.com.
Information Collection and Use
NuVetOnline.com is the sole owner of the information collected on www.NuVetOnline.com. NuVetOnline.com collects information from our users at several different points on our Web site.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Communications from the Site
Special Offers and Updates
Established clients will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We do not share users’ personal information with companies other than NuVet Labs®. NuVetOnline.com does not share any client’s personal information with any other company or entity other than NuVet Labs®. NuVet Labs® uses customer information to correctly bill and ship product directly from the manufacturer to our customers. NuVetOnline.com does not sell or disclose any client’s personal information to any other company or entity.
Third Party Intermediaries
NuVet Labs® performs order processing and order fulfillment. A credit card processing company bills users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at firstname.lastname@example.org.
This Web site contains links to other sites. Please be aware that we, NuVetOnline.com, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
From time-to-time, our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to communicate with participants. [Anonymous] Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. NuVetOnline.com will automatically send the friend a one-time email inviting them to visit the site. NuVetOnline.com stores this information for the sole purpose of sending this one-time email [and tracking the success of our referral program]. The friend may contact NuVetOnline.com at email@example.com to request the removal of this information from our database.
This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Credit card information is not permanently stored on our computer system, but may be stored on the secure computer system of NuVet Labs®. ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send an email to firstname.lastname@example.org
Correcting/Updating/Deleting/Deactivating Personal Information
If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can usually be done at the by emailing our Customer Support at email@example.com.
Notification of Changes
Toll Free: 800-474-7044
Mailing Address: 5717 Corsa Ave.
Westlake Village, CA 91362